Terms of service

1. General Provisions

1.1. The Online Store available at www.baobath.com is operated by AROMA LIFE Spółka z ograniczoną odpowiedzialnością (limited liability company) with its registered office at Al. Zwycięstwa 241/13, 81-521 Gdynia, Poland, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, 14th Commercial Division of the National Court Register, under KRS number 0000588368, NIP (Tax ID) 529-18-05-112, REGON 360342888. Correspondence address: Aroma Life Sp. z o.o., Al. Zwycięstwa 241/13, 81-521 Gdynia. Email: sklep@aromalife.pl. Phone: +48 661 619 336. The store specializes in retail sales of bath and aromatherapy products.

1.2. These Terms and Conditions apply to both Consumers and Business Customers using the Online Store (with the exception of section 9, which applies only to Business Customers). For matters not regulated herein, the provisions of Polish law shall apply, particularly the Civil Code, the Act on Providing Services by Electronic Means of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended), and — for contracts concluded with Consumers after December 25, 2014 — the Act on Consumer Rights of May 30, 2014 (Journal of Laws 2014, item 827, as amended).

1.3. The personal data administrator of the Clients is AROMA LIFE Sp. z o.o. Data is processed in accordance with the rules specified in the Privacy Policy available on the Online Store’s website. Using the Store, including placing orders, is voluntary. Providing personal data by the Client or Service User is voluntary, except where required by law (e.g., for order fulfillment, tax obligations).

1.4. Definitions used in these Terms and Conditions:

  • Business Day – any day from Monday to Friday excluding public holidays.

  • Registration Form – the form available in the Online Store for creating an Account.

  • Order Form – the electronic form used to place an Order.

  • Client – (1) a natural person with full legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which the law grants legal capacity – entering into or intending to enter into a sales contract with the Seller.

  • Civil Code – the Polish Civil Code of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

  • Account – a free electronic service consisting of an individually assigned resource in the Seller’s IT system containing data provided by the Service User and information about their orders in the Online Store.

  • Newsletter – a free electronic service involving periodic email messages containing information about Products, news, and promotions.

  • Product – a movable item available in the Online Store subject to the Sales Agreement. The offer includes bath cosmetics, natural soaps, bath bombs, bath salts, and essential oils.

  • Terms and Conditions – this document defining the rules of operation of the Online Store.

  • Online Store – the AROMA LIFE Sp. z o.o. online store available at www.baobath.com.

  • Seller – AROMA LIFE Sp. z o.o., headquartered at Al. Zwycięstwa 241/13, 81-521 Gdynia, KRS number 0000588368, NIP 529-18-05-112, REGON 360342888, email: sklep@aromalife.pl, phone: +48 661 619 336.

  • Sales Agreement – the agreement for the sale of a Product concluded between the Client and the Seller via the Online Store.

  • Electronic Service – a service provided electronically to the Client by the Seller via the Online Store.

  • Service User – a person using or intending to use an Electronic Service (e.g., Account, Newsletter).

  • Consumer Rights Act – the Act of May 30, 2014, on consumer rights (Journal of Laws 2014, item 827, as amended).

  • Order – a declaration of the Client’s will submitted via the Order Form, aiming to conclude a Sales Agreement with the Seller.

2. Electronic Services in the Online Store

2.1. The following free-of-charge, indefinite-term electronic services are available in the Online Store:

  • Account – registration and user account management in the Store. Creating an Account requires filling out the registration form with details such as name (or company name), mailing address, email, phone number, login, and password. Business Clients must also provide their company name and tax number (NIP). Acceptance of the Terms and Conditions and the Privacy Policy is required.

  • Order Form – placing a Product order begins with adding the Product to the cart and ends by completing the form and clicking "Order with obligation to pay." The form requires buyer and delivery (or pickup) data, product details, and payment method. Business Clients must also provide company name and tax ID. The form is a one-time activity—valid until submission or interruption of the Order.

  • Newsletter – subscribing enables receiving information about new products and promotions via email. Subscription is possible on the homepage, during account registration, or when placing an Order. Unsubscribing is possible at any time by emailing sklep@aromalife.pl or via the Store's website.

2.2. Service Users must use the Store legally and ethically, respecting personal rights and copyrights. Posting unlawful content is prohibited. Provided data must be accurate.

2.3. Complaints regarding electronic services (excluding Product complaints) can be submitted:

  • In writing to: AROMA LIFE Sp. z o.o., Al. Zwycięstwa 241/13, 81-521 Gdynia;

  • By email to: sklep@aromalife.pl.

The Seller will respond promptly, no later than within 14 calendar days. For digital content where the law requires a shorter response time, the Seller will respond within 14 calendar days.

3. Terms of Sale Agreement

3.1. The Sales Agreement is concluded upon the Client placing an Order via the Order Form (per section 2.1.2) and the Seller confirming the Order by email. This confirmation includes Order details and constitutes the Seller’s offer accepted by the Client, concluding the Agreement.

3.2. Product prices are in Polish zloty (PLN) and include VAT. The total price including taxes and delivery costs is displayed before Order submission and in the Order confirmation. If exact delivery fees cannot be determined in advance, the Client will be informed prior to placing the Order.

3.3. Order Procedure:

After placing an Order, the Seller confirms receipt and acceptance by sending an email. The Sales Agreement is concluded at that moment.

The content of the Sales Agreement (including these Terms) is available on the Store's website and in the Order confirmation email.

4. Payment

4.1. Payment options:

  • Cash on delivery – cash payment to the courier upon delivery;

  • Traditional bank transfer – ING Bank Śląski, account number: 77 1050 1953 1000 0090 3049 6443. Include the Order number in the title. If payment is not received within 3 business days, the Order is canceled;

  • Electronic payments / Przelewy24 – payments via Przelewy24 (PayPro SA, ul. Kanclerska 15, 60-327 Poznań; NIP 779-236-98-87; KRS 0000347935).

4.2. Payment deadlines:

  • For bank transfers and electronic payments – within 3 calendar days of the Sales Agreement. Late payment results in cancellation;

  • For cash on delivery – payment is due upon delivery.

5. Delivery

5.1. Product deliveries are limited to Poland. Personal pickup at the Seller’s premises is not available—sales are exclusively online.

5.2. Delivery is paid unless agreed otherwise. Costs are displayed in the “Shipping” section of the Store, during checkout, and in the Order confirmation.

5.3. Delivery methods:

  • InPost parcel lockers;

  • Courier delivery or COD courier delivery.

5.4. Delivery time is up to 31 business days from payment (or Agreement date for COD), unless otherwise stated in the Product description. For multiple Products with different delivery times, the longest applies (max. 31 business days).

5.5. The Seller’s shipping warehouse is located at: Goławin 55b, 09-151 Czerwińsk, Poland.

5.6. Clients choosing personal pickup (e.g., from warehouse) will be notified via email when the Product is ready. Pickup time is calculated similarly to delivery time.

6. Complaints

6.1. The basis and scope of the Seller’s liability toward the Client (who is a Consumer) are defined by generally applicable laws, particularly the Civil Code and the Consumer Rights Act.

6.2. The Seller is obliged to provide a Product that is free of defects.

6.3. If a Product purchased from the Seller is found to be defective, the Client may:

  • Request a replacement of the Product with a defect-free one;

  • Request that the defect be removed;

  • Submit a declaration of price reduction or withdrawal from the Sales Agreement – unless the Seller promptly and without excessive inconvenience replaces the defective Product or removes the defect. This restriction does not apply if the Product has already been replaced or repaired by the Seller, or if the Seller did not fulfill the obligation to replace the Product or remove the defect.

6.4. A Consumer may, instead of defect removal proposed by the Seller, request a replacement of the Product, or – instead of replacement – demand defect removal, unless making the Product compliant with the contract in the way chosen by the Consumer is impossible or would require excessive costs compared to the other method.

6.5. The Consumer cannot withdraw from the Agreement if the defect is insignificant.

6.6. The complaint should include:

  • Information about the Product and the type of defect;

  • Date the defect was discovered;

  • Desired way of resolving the complaint;

  • Proof of purchase (e.g., receipt, invoice, or other proof);

  • Contact details of the complainant.

6.7. Complaints can be submitted:

  • In writing to the address: Aroma Life Sp. z o.o., Al. Zwycięstwa 241/13, 81-521 Gdynia, Poland;

  • By email: sklep@aromalife.pl.

6.8. If the complaint concerns a Product, it should be delivered to the Seller’s address: Aroma Life Sp. z o.o., Goławin 55B, 09-151 Czerwińsk, Poland.

6.9. The Seller will respond to the complaint within 14 calendar days. If the Consumer requested replacement, removal of the defect, or submitted a price reduction statement, and the Seller did not respond within this time, the request is considered accepted.

7. Right of Withdrawal from the Agreement

7.1. A Consumer who concluded a distance agreement (e.g., via the online store) may withdraw from it without giving any reason within 14 calendar days.

7.2. The withdrawal period starts:

  • From the date of receiving the Product (in the case of a single Product or one order shipped in one batch);

  • From the date of receiving the last item or part (in the case of multiple Products delivered separately or in parts);

  • From the date of conclusion of the contract – for other contracts, e.g., for digital content.

7.3. To exercise the right of withdrawal, the Consumer must inform the Seller of their decision to withdraw by a clear statement sent:

  • In writing to the address: Aroma Life Sp. z o.o., Al. Zwycięstwa 241/13, 81-521 Gdynia;

  • Or by email to: sklep@aromalife.pl.

7.4. A model withdrawal form is available in the Consumer Rights Act and may be used but is not mandatory.

7.5. In the event of withdrawal, the Seller shall reimburse all payments received, including the cost of delivery (except for additional costs resulting from the delivery method chosen by the Client other than the least expensive standard delivery), within 14 calendar days from receiving the withdrawal statement. The refund will be made using the same payment method used by the Client unless another method is agreed upon.

7.6. The Seller may withhold the refund until the Product is received or the Consumer provides proof of return, whichever comes first.

7.7. The Consumer must return the Product to the Seller immediately, no later than 14 calendar days from the date of withdrawal. The cost of return is borne by the Consumer.

7.8. The Consumer is liable for any diminished value of the Product resulting from use beyond what is necessary to establish its nature, features, and functioning.

7.9. The right to withdraw from the agreement does not apply, among others, to contracts:

  • For the supply of goods made to the Consumer’s specifications or clearly personalized;

  • For goods that are liable to deteriorate or expire rapidly;

  • For sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

8. Out-of-Court Complaint Handling and Dispute Resolution

8.1. The Consumer may use out-of-court complaint handling and redress procedures. These include:

  • Submitting a complaint to the Provincial Inspectorate of Trade Inspection for mediation;

  • Applying to a permanent consumer arbitration court;

  • Using the EU ODR (Online Dispute Resolution) platform available at: https://ec.europa.eu/consumers/odr/.

8.2. More information on out-of-court complaint and redress procedures is available on the website of the Office of Competition and Consumer Protection: https://www.uokik.gov.pl.

9. Provisions Concerning Business Clients

9.1. This section applies only to Clients who are not Consumers (i.e., business Clients).

9.2. In the case of business Clients, the Seller has the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion without giving reasons.

9.3. In the case of business Clients, the Seller may limit available payment methods and require prepayment in whole or in part.

9.4. Upon release of the Product to the carrier, the benefits and burdens of the Product, as well as the risk of accidental loss or damage, pass to the business Client. The Seller is not liable for loss, damage, or delay occurring after the Product is handed over to the carrier.

9.5. If the Product is sent via a carrier, the Client is obliged to examine the shipment in the time and manner customary for such shipments. If any loss or damage is found, the Client must take necessary steps to determine the carrier’s liability.

9.6. The Seller’s liability to business Clients is limited to the value of the Order and includes only actual damages (excluding lost profits). The Seller is not liable for indirect damages.

10. Final Provisions

10.1. Agreements concluded through the Online Store are concluded in Polish.

10.2. The Seller reserves the right to amend these Terms and Conditions for valid reasons, such as legal changes, technological updates, or changes in business processes. Changes do not affect agreements already concluded. New terms will apply only to agreements concluded after the effective date of the change.

10.3. In the event of changes to the Terms, the Seller will inform Clients via email and/or by displaying an appropriate notice on the Store’s website at least 7 days before the changes come into effect.

10.4. In matters not covered by these Terms, generally applicable provisions of Polish law apply.